Question 1

What is your refund and cancellation policy?

avisec · Accepted Answer

If client cancels the trip

You can cancel up to 48 hours in advance of the trip for free.
In an event of cancellation, we will hold 25% of the total cost of the trip as Lifetime Deposit. Lifetime Deposits are non-refundable in cash but can be used while booking a new tour. Rest of the amount is refunded.
If you cancel less than 48 hours before the experience’s start time, the amount you paid will not be refunded.
Any changes made less than 48 hours before the trip’s start time will not be accepted.
No refunds will be made if you voluntarily leave a trip for any reason after the trip has begun.
No refunds will be made for any accommodation, transport, sightseeing, meals or services not utilized. Please note that these conditions are subject to change.
We strongly advise you to purchase trip insurance soon after registering for a trip. In the event that you must cancel your trip due to illness, family crisis or other emergency, this insurance reimburses you for nonrefundable trip costs.

If cancellation made by the company

Your trip won’t be cancelled by us for any reason (beyond weather and natural disaster or other similarly disruptive event that is beyond our control, obviously). Therefore, Sisne Rover reserves the right to cancel any trip even the guaranteed trip due to reasons beyond its control i.e. due to natural disasters, flight cancellation, and consequences of strikes, industrial action, wars, riots, quarantine, government intervention, weather conditions, or other untoward occurrences. During this we will refund the trip price.
Please note that we are not responsible if you change in the airline carrier, flight time tables, trouble due to the booking of visas, non-refundable flights, or other fees, loss of earnings, or loss of enjoyment.
For Fixed Departures, the trip requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/trip or a full refund.

Question 2

What is your refund and cancellation policy?

avisec · Accepted Answer

If client cancels the trip

You can cancel up to 48 hours in advance of the trip for free.
In an event of cancellation, we will hold 25% of the total cost of the trip as Lifetime Deposit. Lifetime Deposits are non-refundable in cash but can be used while booking a new tour. Rest of the amount is refunded.
If you cancel less than 48 hours before the experience’s start time, the amount you paid will not be refunded.
Any changes made less than 48 hours before the trip’s start time will not be accepted.
No refunds will be made if you voluntarily leave a trip for any reason after the trip has begun.
No refunds will be made for any accommodation, transport, sightseeing, meals or services not utilized. Please note that these conditions are subject to change.
We strongly advise you to purchase trip insurance soon after registering for a trip. In the event that you must cancel your trip due to illness, family crisis or other emergency, this insurance reimburses you for nonrefundable trip costs.

If cancellation made by the company

Your trip won’t be cancelled by us for any reason (beyond weather and natural disaster or other similarly disruptive event that is beyond our control, obviously). Therefore, Sisne Rover reserves the right to cancel any trip even the guaranteed trip due to reasons beyond its control i.e. due to natural disasters, flight cancellation, and consequences of strikes, industrial action, wars, riots, quarantine, government intervention, weather conditions, or other untoward occurrences. During this we will refund the trip price.
Please note that we are not responsible if you change in the airline carrier, flight time tables, trouble due to the booking of visas, non-refundable flights, or other fees, loss of earnings, or loss of enjoyment.
For Fixed Departures, the trip requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/trip or a full refund.